Catya Belfer-Shevett

Catya Belfer-Shevett, PMP
9 Bayberry Road ~ Natick, MA 01760
508.969.2034 ~ catya@pobox.com

Summary:

An excellent manager of people, projects, and products, with a strong technical background and extensive experience in web technologies.

Professional Experience:

Bose Corporation: Westborough, MA
Project Manager: September 2006-present

Project Manager in the Online Commerce Group, working on the Bose websites. Major projects include the launch of www.bose.ca in French Canadian, upgrade of Omniture's Site Catalyst web analytics on 9 sites, and automation of fraud detection tools. Strong focus on improving internal methodology and tools; improved the reliance on the database for site information, rolled out a new custom version of JIRA for work & issue tracking, and significantly improved the deployment process for getting content out on the Bose websites.

Received Innovation Award, 2008 & Appreciation Award, 2007

RNK Telecom: Dedham, MA
IT Project Manager: March 2006-August 2006

Responsible for coordination and management of projects within the IT and software development organization, including requirements gathering, effort assessment, and product management for many internal, customer, and sales products. Track and manage priorities for the department.

E911 Project Manager: July 2005-March 2006

Responsible for managing multiple projects, with a focus on implementation of E911 service on VoIP (Voice over IP) phones throughout the United States and Canada via technical and contractual solutions. Included managing systems for notification and receipt of acknowledgement from all end users of the limitations of 911 service on VoIP phones, in compliance with FCC and CRTC regulations.

ClickSoftware, Inc.: Burlington, MA
Project Manager: November 2004 - July 2005

Responsible for the successful implementation of ClickSoftware’s Service Optimization products at the enterprise level for our customers. Define the functional requirements for customization and configuration of the software. Manage and track project budget, utilization, and other project-related costs, resource scheduling, project scope, project risks, etc. Coordinate activities of the ClickSoftware project team, subcontractors, and customer from project inception through successful completion.

MITRE: Bedford, MA
Project Lead, BrassRing Implementation: October, 2001 - November, 2004

Managed the implementation and support of the BrassRing Talent Relationship Management system throughout MITRE, including 6 Human Resources departments and all internal job posting. Responsible for balancing and prioritizing needs of users, HRIS, management, legal, and other interested parties.

Mapped and optimized process flow for recruiting, from requisition creation through point of hire. Created and maintain Intranet sites for recruitment, from the internal applicant, recruitment, and management perspectives. Responsible for all aspects of the project.

Received Infrastructure Program Recognition Award, 2002

Webhire, formerly Restrac: Lexington, MA
Product Manager: July, 1999 - August, 2001

As part of the Product Management team for all Webhire products, specialized in the corporate website and intranet. Components included multiple web-based applications, customer self-service, LDAP authentication, ad server, dynamic and static content on the NT/IIS platform. Key accomplishments included the development of a full Design, Release and QA process, the first online sales of Webhire’s products, redesign and launch as an hr portal, and the establishment of the intranet website. Additional responsibilities:

• With senior management, set objectives and requirements for all aspects of the site, including product marketing, e-commerce, customer self-service, human resources, investor relations, etc.
• Coordinated third-party design, implementation and outsourcing firms
• Managed all site development, QA, and production processes.

Received award for first e-commerce sale, 1999

Technology Manager: October, 1997 - July, 1999

Served as the principal liaison between Development and Client Services. Ensured that Webhire was prepared to implement, train, provide services and support new product releases. Consolidated feedback from the client base and employees and advocated for its consideration in the development cycle. Other responsibilities included:

• Coordination and development of technical training for all Client Services employees
• Published and maintained the Webhire Technical Knowledgebase for customers and employees.
• Supervision of the build and maintenance of four Training Centers to provide a robust and stable training environment for our customers.

Recognized for participation in the first release of Restrac Hire for Intranet, June, 1998

Manager, Technical Support: October, 1996 – October, 1997

Managed a multi-tier 18 person department with coverage for the continental U.S. and Europe. Accomplishments included:

• Addition of on-site technical support capability
• Design of the support aspect of the Onyx Customer Care (CRM) system implementation.
• Creation of a Technical Support Scope document (SLA) to describe the service levels provided through the department.
• Redesign of the escalation process to effectively handle issues between Support and Development.

Participated in the Restrac Leadership Council, a select group tasked with improving morale in the company and providing a voice for the employees to Senior Management.

Senior Technical Support Engineer: August, 1996 – October, 1996

In addition to the responsibilities below, acted as a technical resource both inside and outside of the department. Held primary responsibility for support of the Resume Reader for PeopleSoft integrated product. Acted as Mentor and key escalation point for Technical Support Engineers. Provided and reviewed technical documentation for internal and external use, and led the team in the creation of documents on basic call procedures and core competencies.

Received “Presidents Club” award for outstanding achievement for fiscal 1996.

Technical Support Engineer: July, 1995 – August 1996

Primary responsibilities included telephone, modem, and occasional on-site support of Client/Server and DOS-based Restrac/Webhire products. Analyzed product and third party issues using SQL and various network and database tools. Took on backup support for our international clients.

Created a set of instructional and informational technical documents that could be delivered to clients in order to reduce the amount of time spent on repetitious calls. These documents were later used as the base for the Webhire online Knowledgebase.

Received “Most Calls Closed” award for outstanding achievement for fiscal 1996.

Previous Employment: MA, NJ
Hoechst-Roussel Pharmaceuticals, Inc: Sales Force Automation Help Desk Analyst, 1994-1995
Through Brandon Systems, provided in-depth software and hardware support for field sales force. Authored the procedures manual for the helpdesk, trained all new Help Desk Analysts on products and processes.
Selected as Employee of the Month for Brandon Systems for May, 1995.

The Acacia Group of NE: Marketing Support / Computer Specialist, 1992-1994
Setup, support and maintenance of all office hardware and software. Documented and trained on all infrastructure and software-related procedures. Responsible for all presentations to clients and prospects, mailings, spreadsheets, etc.

Temporary and college work, 1988-1992
Short and long term assignments requiring proficiency in a variety of applications and operating systems. During college semesters, worked as supervisor of the student driving program and as a Substance Abuse Prevention Intern.

Additional Experience:

Mosaic Commons
Webmaster: January, 2000 - present

Independent volunteer work as Webmaster for Mosaic Commons, a cohousing group. Includes all site design and layout, graphics, html authoring, content editing, and site hosting on our Drupal CMS.

Education:

BA, Cum Laude, Social Sciences, Simon's Rock College of Bard, May 1992

Certification:

PMP (Project Management Professional), April, 2008

Professional Training:

• PeopleSoft Technical Program, 1996 (PeopleTools 1 & 2, SQL/SQR, and PeopleCode)
• How to be a Better Trainer, 1998 (Seminar)
• Crystal Reports 6.0 Basic and Advanced, 1998
• Windows NT Core Technologies, 1998
• UI Design, 2000
• Project Management Boot Camp, 2002
• PMP Preparation, 2008
• Change Management, 2008