A terrific leader for IT & software programs, projects and teams, with a unique combination of soft skills and technical literacy. Professional, vibrant and enthusiastically organized.
Experienced and comfortable in Waterfall (PMP) and Agile (CSM) environments and everything in between.
28 Village Lane
Berlin, MA 01503
Cartera Commerce / Ebates / Rakuten (March 2014 – Present)
Director, Program Management, July 2016 – Present
Senior Program Manager, March 2014 – June 2016
Director of the Price Tracking program, including full product responsibility, management of major projects and of the program for one of our largest clients, technical escalations, analytics, internal resource negotiations, and other customer work. Agile Product Owner for a team distributed between MA and the Ukraine & Scrum Master for a local team. Manager of the relationship with our offshore development partner. Major driver for improving our Agile practice, especially as related to the deadline sensitivity of external customers.
Team of the Month, 2015
Principal Project Manager, Chitika
August 2012 to January 2014
Managed all projects and other work for the Software Engineering & Web Development department. Improved work tracking company-wide by piloting and rolling out JIRA. Worked with Product Management to roll out Agile Scrum. Ensured on time completion of projects in other departments, including a data center move and a website redesign with Marketing. Coached and mentored two entry level project managers.
“Get Sh*t Done” award from the CEO, 2013
Project Manager, Monster.com
February 2011- August 2012
Delivered global web projects on time using both Agile and Waterfall methodologies. Assisted in rolling out Agile Scrum and acted as Scrum Master for multiple work streams on the BeKnown product. Managed distributed cross-functional project teams across North America, Europe and Malaysia. Active in process improvement and tool creation for the PMO.
IT Project Manager, Babson College
January 2010-February 2011 (1 year Academic funding)
Handled large IT projects, including the college website redesign, implementation of new software for student groups and co-curricular transcripts, changeover between platforms for handling inquiries, JIRA rollout, and initiation and specification for a major new content and social platform.
Project Manager, Online Commerce Group, Bose Corporation
September 2006-January 2010
Major projects included the launch of www.bose.ca in French Canadian, implementation of “Bill Me Now” as a payment method from the front end all the way through SAP, upgrade of Omniture's Site Catalyst web analytics on 9 sites, and automation of fraud detection tools. Strong focus on improving internal methodology and tools; improved the reliance on the database for site information, rolled out a new custom version of JIRA for work & issue tracking, and significantly improved the deployment process for getting content out on the Bose websites.
Innovation Award, 2008 & Appreciation Award, 2007
E911 / IT Project Manager, RNK Telecom
July 2005-August 2006
Initially focused on implementation of E911 service on VoIP (Voice over IP) phones throughout the United States and Canada via technical and contractual solutions. Responsible for coordination and management of all projects within the IT and software development organization, including requirements gathering, effort assessment, and product management for many internal, customer, and sales products. Tracked and managed priorities for the department.
Project Manager, ClickSoftware, Inc
November 2004 - July 2005
Responsible for the successful implementation of ClickSoftware’s Service Optimization products at the enterprise level. Defines the functional requirements for customization and configuration of the software. Managed project budget, utilization, and other project-related costs, resource scheduling, project scope, project risks, etc. Coordinated activities of the ClickSoftware project team, subcontractors, and customer from project inception through successful completion.
Project Lead, BrassRing Implementation, MITRE
October, 2001 - November, 2004
Managed the implementation and support of the BrassRing Talent Relationship Management system throughout MITRE, including 6 Human Resources departments and all internal job posting. Responsible for balancing and prioritizing needs of users, HRIS, management, legal, and other interested parties. Mapped and optimized process flow for recruiting, from requisition creation through point of hire. Responsible for multiple intranet sites and all aspects of the project.
Infrastructure Program Recognition Award, 2002
Webhire, formerly Restrac (1995-2001)
Product Manager, 1999 - 2001
Specialized in the corporate website and intranet. Key accomplishments included the development of a full Design, Release and QA process, the first online sales of Webhire’s products, redesign and launch as an HR portal, and the establishment of the intranet website.
First e-commerce sale award, 1999
Technology Manager, 1997 - 1999
Served as the principal liaison between Development and Client Services. Ensured that Webhire was prepared to implement, train, provide services and support new product releases. Supervised the build and maintenance of four Training Centers. Recognized for participation in the first release of Restrac Hire for Intranet, June, 1998
Manager, Technical Support, 1996 - 1997
Senior Technical Support Engineer, 1996
Technical Support Engineer, 1995 - 1996
Began in technical support where extraordinary performance led to promotion to Senior Technical Support. Soon thereafter took over leadership of the 18 person department with coverage for the continental U.S. and Europe. Added on-site technical support capability, designed the support side of the Onyx Customer Care (CRM) system, implemented SLAs and redesigned the escalation process to effectively handle issues between Support and Development. Participated in the Restrac Leadership Council, a select group tasked with improving morale in the company and providing a voice for the employees to Senior Management.
“Most Calls Closed” & “President’s Club” awards, 1996.
Hoescht Roussell Pharmaceuticals
Sales Force Automation Help Desk, 1994-1995
Provided in-depth software and hardware support for field sales force. Authored the procedures manual for the helpdesk, trained all new Help Desk Analysts on products and processes.
Employee of the Month, May, 1995.
The Acacia Group, Computer Specialist, 1992-1994
Setup, support and maintenance of all office hardware and software. Documented and trained on all infrastructure and software-related procedures. Responsible for all presentations to clients and prospects.
Cohousing Association of the US, Technical Director
August 2007 - present
Staff for the non-profit Coho/US. Includes website design, build and maintenance for cohousing.org. Act as primary technical subject matter expert for the organization.
BA, Cum Laude, Social Sciences, Simon's Rock College of Bard, May 1992
MBA coursework, Babson College, 2010-2011
PMP (Project Management Professional), April 2008
PSM (Professional Scrum Master) I, October 2013